If you are seeing anything funky when using Yalla such as images not showing or buttons not working as expected, please try a hard refresh (PC - Ctrl + F5, or MAC - Command + r) of the page. You might also try clearing your browser's cache, cookies, or history.
Yalla works best with:
Chrome (We you!)
Safari for Mac
Internet Explorer > 10 for Windows, IE < 10
*In order of best experience
Yalla might struggle with:
If you have notifications turned on in your app setting and are not receiving emails, please check your spam or junk mail box.
Still having issues?
If these suggestions do not solve your problem, please contact us.
Frequently Asked Question's
What forms of payment do you accept?
Yalla accepts all major credit cards. We can issue an invoice payable by ACH. Please contact us to arrange an invoice purchase. Monthly purchases must be paid for by credit card.
We need to add more users to our organization. How will that be billed?
You can buy as many users as you need. We sell users in bundles of 5 and most of the small user bundles are discounted.
Do you offer discounts?
We’ve built in discounts at each tier for organizations smaller than 80 users. We also offer two months for free in exchange for an annual subscription.
How does Yalla’s pricing work?
Our subscriptions are tiered, based on the number of users you have in your organization. We've made it a little lower cost for organizations just starting out. But as your organization grows and get more value out of Yalla, you'll get closer to $10/member per month.
Can I cancel my account?
You can cancel your account at any time. If you are a Premium subscriber you may also downgrade to our FREE 3 user plan.
Do you offer academic pricing?
We’re happy to work with students using Yalla. Contact us.