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Troubleshooting

If you are seeing anything funky when using Yalla such as images not showing or buttons not working as expected, please try a hard refresh (PC - Ctrl + F5, or MAC - Command + r) of the page. You might also try clearing your browser's cache, cookies, or history.

Browser Support

Compatible browsers

Yalla works best with:
  1. Chrome (We you!)
  2. Firefox
  3. Safari for Mac
  4. Internet Explorer > 10 for Windows, IE < 10

*In order of best experience

Incompatible browsers

Yalla might struggle with:
  • Opera
  • Microsoft Edge
  • Non-official browsers

Email Notifications

If you have notifications turned on in your app setting and are not receiving emails, please check your spam or junk mail box.

Still having issues?

If these suggestions do not solve your problem, please contact us.

Frequently Asked Question's

What forms of payment do you accept?

Yalla accepts all major credit cards. We can issue an invoice payable by ACH. Please contact us to arrange an invoice purchase. Monthly purchases must be paid for by credit card.

We need to add more users to our organization. How will that be billed?

You can buy as many users as you need. We sell users individually on a per month/year basis.

Do you offer discounts?

We offer a $2 discount per user in exchange for an annual subscription.

Can I cancel my account?

You can cancel your account at any time. If you are a Premium subscriber you may also downgrade to our FREE 3 user plan.

Do you offer academic pricing?

We’re happy to work with students using Yalla. Contact us.

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General Inquiry

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System Overview

Status : Healthy

Expected Maintenance : Sept 1st, 2016

Next Release : Sept 1st, 2016

Changelog :

Aug 1st, 2016 - v.1 Software Launch

Why Yalla

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  • vs Smartsheet

Use Yalla

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  • CallTrackingMetrics

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